This English translation is provided for convenience only; in case of any discrepancy, the Hungarian original prevails.

General Terms and Conditions (ÁSZF)

effective from 17 July 2025

Preamble
Welcome to our website! Thank you for honoring us with your trust when making a purchase!

These Terms and Conditions were created using the Fogyasztó Barát (Consumer Friendly) Terms and Conditions generator.

Please read this document carefully before finalizing your order or booking, because by finalizing your order, purchase, or booking you accept the content of these Terms and Conditions!
If you have any questions regarding these General Terms and Conditions, the use of the website, individual products, or the ordering process, or if you would like to discuss a specific request with us, please contact our colleague using the contact details provided!

1. IMPRINT: Details of the Service Provider (Seller, Company)

Name: Kőhalom dűlő Borászati Korlátolt Felelősségű Társaság
Registered seat: 9400 Sopron, Villa sor 34.

Address of the shop / collection point: 9400 Sopron, Balfi út 11.

Registering authority: Regional Court of Győr acting as Court of Registration (Győri Törvényszék Cégbírósága)
Company registration number: Cg. 08-09-026832
Tax number: 25084814-2-08
Phone number: +36/70/5824836
E-mail: info@zacharbor.hu
website: www.zacharbor.hu
Represented independently by: Eiler Attila Péter, managing director

2. Definitions:
3. a) Consumer: a natural person acting outside the scope of their profession, independent occupation, or business activity,
4. b) Company: a person acting within the scope of their profession, independent occupation, or business activity. The operator of the website, i.e. the legal entity defined in Point 1, which sells the product offered on the website,
5. c) Parties: the Seller and the Buyer jointly,
6. d) Consumer contract: a contract to which one of the parties qualifies as a consumer,
7. e) Website: this website, which serves for the conclusion of the contract,
8. f) Contract: a contract of sale concluded between the Seller and the Buyer using the Website and electronic mail,
9. g) Means of communication allowing distance contracting: a means suitable for making a contractual declaration in the absence of the parties, for the purpose of concluding a contract. Such means include in particular addressed or unaddressed printed matter, a standard letter, an advertisement published in the press with an order form, a catalogue, a telephone, a fax, and a device providing internet access,
10. h) Distance contract: a consumer contract concluded, within an organized distance sales system for the supply of the product or service under the contract, without the simultaneous physical presence of the parties, whereby, for the purpose of concluding the contract, the contracting parties use exclusively a means of distance communication,
11. i) Product: any tangible, marketable movable item offered on the Website for sale, as well as any service advertised on the Website that can be used by prior appointment, which forms the subject matter of the Contract,
12. j) Buyer: the person making a purchase offer and concluding a contract through the Website,
13. k) Warranty (Jótállás): in the case of contracts concluded between a consumer and a company (hereinafter: "consumer contract"), the warranty for performance under the Civil Code, which the company voluntarily undertakes for the proper performance of the contract, in addition to or in the absence of its statutory obligation, as well as mandatory warranty based on legislation,
14. l) Goods with digital elements: movable items that incorporate, or are inter-connected with, digital content or a digital service in such a way that the absence of that digital content or digital service would prevent the goods from performing their functions,

m) Digital content: data produced and supplied in digital form.

3. Copyright:

Pursuant to Section 1(1) of Act LXXVI of 1999 on Copyright (hereinafter: "Copyright Act"), the website qualifies as a copyrighted work, and every part of it is therefore protected by copyright. Pursuant to Section 16(1) of the Copyright Act, it is prohibited to use, without authorization, the graphic and software solutions and computer programs found on the website, or to use any application capable of modifying the website or any part thereof. Any material may be taken from the website and its database, even with the written consent of the rights holder, only with reference to the website and indication of the source. Rights holder: Kőhalom dűlő Kft.

4. Scope and acceptance of the Terms and Conditions:

The content of the contract concluded between the Parties — alongside the applicable mandatory statutory provisions — is determined by these General Terms and Conditions (hereinafter: the "Terms and Conditions" or "ÁSZF"). The Terms and Conditions set out the rights and obligations of the Buyer and the Seller, the conditions for the conclusion of the contract, the performance deadline, the payment and delivery terms, the liability rules, and the manner and conditions for exercising the right of withdrawal.

Technical information necessary for using the Website — to the extent not included in these Terms and Conditions — is contained in the separate notices available on the Website.

Before finalizing an order, a purchase, or a booking, you are required to familiarize yourself with the provisions of these Terms and Conditions. By placing an order through the webshop, by making an in-person purchase, or by booking an appointment by phone or email, you declare that you have read and accept the content of the Terms and Conditions. Accordingly, the Terms and Conditions form an integral part of the contract concluded between the parties.

5. Form and language of the contract:

Contracts falling within the scope of these Terms and Conditions do not qualify as contracts concluded in writing, and the Seller does not register them. The language of contracts falling within the scope of these Terms and Conditions is Hungarian.

6. Prices:

The prices indicated are in Hungarian forints and include 27% VAT. The possibility that the Seller may modify the prices cannot be excluded. The prices indicated are accurate and authoritative; however, we reserve the right to correct typographical errors, mistakes, and price changes. The prices indicated do not include delivery costs.

In the case of an incorrectly indicated price, the Seller will offer the Buyer the option of purchasing the Product at the correct price; in possession of this information, the Buyer may decide whether to order or purchase the Product at the correct price, or to decline this option, in which case no contract is concluded between the Parties. A price shall be considered obviously incorrectly indicated in the following cases: a price of HUF 0, and a price that has been miscalculated relative to the discount percentage indicated alongside the original price.

7. Order process:

Making a purchase does not require registration.

7.1 Selecting the Product:

By clicking on the product categories available on the Website, you can select the desired product family and, within it, the specific Products. By clicking on a given product, you can view the Product's detailed description, characteristics, price, and the photograph provided for illustration purposes.

During the booking process, the Consumer has the option to select which wine tasting they wish to attend.

The purchase price of the Products displayed on the Website, as well as of the Products available in our shop, is in Hungarian forints and includes VAT. When finalizing the order, you are required to pay the price indicated on the Website or in the shop that is valid at the time of the order.

Please note, however, that the Seller accepts no liability for any errors or typos that may occur on the site or in our shop.

7.2 Adding to the Cart:

After selecting the Product, you can add any number of products to the cart by clicking the "Add to Cart" button. Placing a Product in the cart does not qualify as an offer and does not create a payment obligation. The content of the Cart can be modified until the order is submitted — until the "Order" button is pressed — meaning that any Products can be removed from the cart, new Products can be added to the cart, and the desired quantity of a product can also be modified. Once you have placed the selected product in the cart, our site will indicate this with the message "Product added to cart". If you do not wish to add any further Products to the cart, click the "Cart" button! The cart automatically calculates the total amount of the order.

7.3 Viewing the Cart:

During the entire ordering process, you have the option to view and modify the content of the cart. By clicking on the "Cart" icon in the top menu bar while using the Website, you can check the current content of the cart at any time. On this interface you can modify the quantity of the selected Products or, if desired, remove them.

In the "Shipping" menu item you can select the delivery method for the ordered Products, which is currently one of the following options: Foxpost parcel locker (collection point) or home delivery by Magyar Posta.

If you consider the content of the cart to be final, do not wish to add any further Product, and everything is correct upon review, please click the "Proceed to Checkout" button to continue the ordering process.

7.4 Checkout:

By clicking "Proceed to Checkout", the content of the cart is displayed, together with the total gross purchase price payable for the ordered Products, including any applicable shipping fee.

In the "Shipping" section you can select the delivery method, which may be one of the following: Foxpost parcel locker (collection point), or home delivery by Magyar Posta.

The system displays in every case the cost associated with the selected delivery method, which is automatically added to the total amount of the order and which the Buyer is required to pay in the case of an order.

In the "Billing Details" field, please provide your full name, address, email address, and phone number. By default, the system treats the billing details provided as the shipping address as well. If the shipping address differs, please tick the "Ship to a different address?" checkbox and provide the desired shipping address.

In the "Order Notes" field you have the option to provide additional comments or instructions (e.g. delivery time window, doorbell, etc.).

You can also modify the delivery method at this step of the process. If you select the Foxpost collection point, the system displays a drop-down menu where you can select the parcel locker location most convenient for you.

7.5 Finalizing the Order:

Once you have made sure that the content of the cart corresponds to the Products you wish to order, and that the data you have provided are accurate and complete, you can finalize your order by clicking the "Order" button.

Please note that the information displayed on the Website does not constitute a legal declaration by the Seller aimed at concluding a contract. For orders falling within the scope of these Terms and Conditions, you qualify as the offeror.

By clicking the "Order" button, you expressly acknowledge that you have made an offer to the Seller which — subject to the Seller's confirmation in accordance with these Terms and Conditions — creates a payment obligation for you. The Seller is obliged to confirm without delay, by electronic means, the receipt of your order to the Buyer. If this confirmation does not reach the Buyer within a reasonable period depending on the nature of the service, but at the latest within 48 hours from the sending of the Buyer's order, the Buyer shall be released from the binding effect of the offer or from any contractual obligation.

7.6 Correcting data-entry errors:

The Buyer may return to the previous step at any time before completing the ordering process, where they have the opportunity to modify the data entered. During the order, it is possible to continuously view and modify the content of the cart. Before finalizing the submission of your order or your request to book a wine tasting, please make sure that the data you have provided are accurate. Please note that it is your responsibility to ensure that the data you provide are entered accurately, since invoicing and delivery of the Product are carried out on the basis of the data you provide. Please also note that an incorrectly provided email address, or a full mailbox associated with that address, may result in the confirmation not being delivered and may prevent the conclusion of the contract.

If, after finalizing an order, the Buyer discovers an error in the data provided, they must initiate the modification of their order as soon as possible. If you notice an error after sending the order or booking request, please contact us by phone: +36/70/5824836, or by email: info@zacharbor.hu.

7.7 Processing the order:

The Seller confirms your offer by email at the latest on the business day following the sending of your order. The Contract is concluded when the confirmation sent by the Seller becomes accessible to you in your email system.

8. Cancellation of an order:

You may change your order until the Product is handed over to the courier service, and you may change your wine tasting booking up to 3 days (72 hours) before the scheduled time. In this case, please call +36/70/5824836 or write to info@zacharbor.hu.

9. Restrictions on the use of the product and/or service:

In the zacharbor.hu webshop and in the Seller's shop, only persons who have reached the age of 18 may make purchases and participate in a wine tasting. Purchases through the webshop may only take place by way of an order submitted electronically in the manner specified in these General Terms and Conditions (ÁSZF).
Submitting an order, making an in-person purchase, and participating in a wine tasting is conditional on the Buyer accepting the Terms and Conditions and declaring that they have reached the age of 18.

10. Payment methods:

The consideration for the purchase may be settled by bank card payment or by cash on delivery.

10.1 Bank Card Payment:

Barion Smart Gateway is a payment gateway developed entirely in Hungary, independent of banks, capable of accepting bank cards and e-money, which offers unbeatable prices along with a number of innovative features. It is even more convenient to use after a registration process that takes only about a minute. Since card numbers are stored on a secure, PCI DSS certified system, all you need is your registered email address and password to use any stored card. Barion's web interface offers reports, an export option, and a monthly account statement to support business processes and official accounting. Transactions take place in real time, and incoming items can also be viewed in a mobile application. Using the free Barion app, Barion users can pay by mobile in an increasing number of shops and hospitality venues without having to carry cash or a bank card. Banking security is guaranteed by the supervision of the Magyar Nemzeti Bank (MNB license: H-EN-I-1064/2013). Protection against bank card misuse is handled flexibly and fairly.

Please have your card ready! For payment by bank card you will need the following details:
• Card number

• Expiry date
  • Security code (CVC)

In our webshop and our shop you can pay with the following card types:
• MasterCard

• Visa
  • American Express

10.2 Cash on Delivery:

If you wish to pay the consideration for your order upon receipt of the package, please select the "Cash on Delivery" payment method. In this case, you pay the price of the ordered products upon receipt, depending on the chosen delivery method.

11. Delivery methods and delivery fees:

11.1 Home delivery by Magyar Posta:

If you have selected "Home delivery by Magyar Posta", your order will be delivered to the address you have provided by our contracted partner, the Magyar Posta courier service. This is the most convenient form of delivery, as the package is delivered directly to you. We will notify you by email once the package has been dispatched, including the tracking number of the shipment. Using this number you can track the status of the package and the expected delivery time in the Magyar Posta online system. You may pay by bank card or in cash.

The courier service attempts delivery twice. If the first delivery attempt is unsuccessful, a notice is left and delivery is attempted again on the following business day. At this point you may arrange the delivery time directly with the courier by phone. If the second attempt is also unsuccessful, the package is returned to the sender.

For further information: https://www.posta.hu/kuldemeny_erkezese/haznal_torteno_csomagkezbesites

The fee for this delivery method is HUF 3,980 gross.

Please always check, upon receipt of the package, that the shipment is externally undamaged, before signing the receipt of delivery. In the case of a damaged package or product, please do not accept the package, and a report must be drawn up in the presence of the courier. Unfortunately, we cannot accept complaints regarding delivery after the package has been accepted. In such a case, please notify us of the problem without delay so that we can resolve it as soon as possible.

Phone number: +36/70/5824836
E-mail: info@zacharbor.hu

11.2 Delivery to a Foxpost collection point:

FOXPOST is a simple, flexible, contactless, and environmentally conscious method of parcel collection and dispatch.
If you request your order to be delivered to any FOXPOST parcel locker, you do not need to wait for the courier all day. The nationwide, continuously expanding network of parcel lockers is easily accessible at numerous locations across the country, some indoors, some outdoors, and available from morning until evening. Once we have handed the package over to FOXPOST, they deliver it to the locker within 1 business day, and then send you an SMS notification with a unique code, which you can use to collect the package within 3 days.

Important: at the lockers you can only pay by bank card.

You can find the list of lockers and further information here: https://www.foxpost.hu/csomagautomatak

The fee for this delivery method is HUF 1,990 gross.

11.3 Personal collection:

You may also collect the ordered Product in person at our shop, by prior appointment, which can be arranged at the following phone number: +36/70/5824836, or email address: info@zacharbor.hu. Address for personal collection: 9400 Sopron, Balfi utca 11. No fee is payable by you. The general performance deadline for the order is 5 days from confirmation of the order.

12. Performance deadline:

The general performance deadline for an order is 5 days from confirmation of the order. This performance deadline is indicative; any deviation from it will be communicated by email in every case. For a Buyer who qualifies as a Consumer, in the absence of a different agreement between the Parties, the Seller shall make the Product available to the Buyer without undue delay after the conclusion of the contract, but no later than within thirty days. In the event of the Seller's delay, the Buyer is entitled to proceed against the Seller in accordance with Act V of 2013 on the Civil Code.

13. Reservation of rights:

If you have previously ordered a Product but did not accept it upon delivery (unless you exercised your right of withdrawal), or if the package was returned to the Seller marked "not collected", the Seller is entitled to make the fulfilment of subsequent orders conditional on advance payment of the purchase price and the delivery costs.

14. The Consumer's right of withdrawal:

Pursuant to Section 8:1(1)(3) of the Civil Code, a consumer is a natural person acting outside the scope of their profession, independent occupation, or business activity. Accordingly, legal persons are not entitled to exercise the right of withdrawal without justification.

Pursuant to Section 20 of Government Decree 45/2014 (II. 26.), the consumer is entitled to withdraw from the contract without justification. The consumer may exercise this right of withdrawal
a) in the case of a contract for the sale of goods
aa) from the date on which the consumer, or a third party other than the carrier indicated by the consumer, takes possession of the goods,
ab) in the case of several goods being ordered where the individual goods are delivered at different times, from the date on which the consumer, or a third party other than the carrier indicated by the consumer, takes possession of the last item of goods delivered,
within a period of 14 calendar days. The provisions of this point do not affect the consumer's right to exercise the right of withdrawal set out in this point during the period between the date of conclusion of the contract and the date of receipt of the goods.

If the consumer has made the offer for the conclusion of the contract, the consumer has the right to withdraw the offer before the conclusion of the contract, which terminates the binding effect of the offer with respect to the conclusion of the contract.

If the Seller has not informed the consumer of the deadline and other conditions for exercising the right of withdrawal (in particular the matters set out in Section 22 of the Government Decree), or of the model withdrawal declaration set out in Annex 2, the withdrawal period specified above shall be extended by 12 months. If the Seller provides the consumer with the required information on the right of withdrawal within 12 months of the expiry of the withdrawal period, the period available for withdrawal or termination shall expire 14 days after the date on which this information is communicated.

The consumer may exercise the right granted under Section 20 of Government Decree 45/2014 (II. 26.) by way of an unambiguous statement to that effect. The right of withdrawal shall be considered to have been exercised in time if the consumer sends their statement within the applicable deadline. The burden of proving that the right of withdrawal was exercised in accordance with the provisions of Section 20 of Government Decree 45/2014 (II. 26.) rests with the consumer. The Seller is obliged to confirm, by electronic means, receipt of the Consumer's withdrawal statement without delay upon its arrival.

If you wish to exercise your right of withdrawal, please call +36/70/5824836 or write to info@zacharbor.hu. The Consumer may exercise the right of withdrawal by using the model withdrawal statement (downloadable here) or by making any other unambiguous statement to that effect.

15. The Seller's obligations in the event of withdrawal:

If the consumer withdraws from the contract in accordance with the provisions of Section 22 of Government Decree 45/2014 (II. 26.), the company is required to refund the full amount paid by the consumer — including any costs incurred in connection with the performance — without delay, but no later than within 14 days of becoming aware of the withdrawal.

The refund will, as a general rule, be made using the same payment method as that used by the consumer for the original transaction. However, with the consumer's express consent, the company may use a different method of refund, provided that this does not result in any additional cost to the consumer. The Seller shall bear no liability if the refund is delayed due to an incorrectly or inaccurately provided bank account number or postal address by the Consumer.

If the Consumer has chosen a delivery method other than the least expensive standard delivery method offered by the Seller, the Seller is not required to reimburse the resulting additional cost.

In the case of a contract for the sale of goods, the Seller may withhold the reimbursement until it has received the goods back, or until the Consumer has provided proof beyond doubt that the goods have been returned, whichever occurs first. However, if the company undertakes to collect the goods itself, this right of retention does not apply.

16. The Consumer's obligations in the event of withdrawal or termination:

If the Consumer withdraws from the contract pursuant to Section 22 of Government Decree 45/2014 (II. 26.), they are required to return the ordered product without delay, but no later than within 14 days from the communication of the withdrawal, or to hand it over to the Seller or to a person authorized by the Seller to receive it. The deadline shall be deemed to have been met if the Consumer dispatches the product, by post or otherwise, no later than on the 14th day.

The direct cost of returning the Product shall be borne by the Consumer. Returns must in every case be sent to the address specified by the Seller. The Seller cannot accept packages sent cash-on-delivery or with postage due. Where the Seller also sells the Goods in a physical shop and the Consumer exercises the right of withdrawal in person at the company's shop, they are entitled to return the Goods to the Company at the same time.

If the Consumer terminates, after the commencement of performance of the contract, a contract concluded at a distance or off-premises which relates to the provision of a service, they are required to reimburse the Company a proportionate fee for the service already performed up to the time of termination. This amount shall be calculated on the basis of the total fee, including VAT, specified in the contract.

If the Consumer can prove that the fee thus calculated is disproportionately high, the amount payable shall be determined on the basis of the market value of the services provided until the termination of the contract.

Please note that the Consumer shall be liable for any diminished value of the Product resulting from use beyond what is necessary to establish the nature, characteristics, and functioning of the Product, i.e. beyond what is necessary for reasonable inspection.

17. Exclusion of the right of withdrawal:

The Seller expressly draws your attention to the fact that you may not exercise your right of withdrawal in the cases set out in Section 29(1) of Government Decree 45/2014 (II.26.):

1. after the full performance of the service, provided that, if the contract creates a payment obligation for the consumer, this exception may only be relied upon where performance began with the consumer's prior express consent and with the consumer's acknowledgment that they will lose their right of withdrawal once the company has fully performed the contract;
2. in respect of goods or a service whose price or fee depends on fluctuations in the financial market that are beyond the company's control and which may occur even during the period available for exercising the right of withdrawal;
3. in respect of goods that are not prefabricated, which were produced based on the consumer's instructions or at their express request, or goods that have been clearly personalized for the consumer;
4. in respect of perishable goods or goods that retain their quality for only a short period;
5. in respect of sealed goods which cannot be returned upon opening after delivery for reasons of health protection or hygiene (We draw your attention to the fact that, in respect of such sealed goods that cannot be returned upon opening after delivery for reasons of health protection or hygiene, use beyond what is necessary to establish the nature, characteristics, and functioning of the goods will result in the loss of the right of withdrawal.);
6. in respect of goods that are, by their nature, inseparably mixed with other items after delivery;
7. in respect of alcoholic beverages the price of which was agreed upon at the time of the conclusion of the sales contract, the delivery of which can only take place after 30 days, and the actual value of which is dependent on fluctuations in the market beyond the company's control;
8. in respect of a contract for work where the company visits the consumer at the consumer's express request for the purpose of carrying out urgent repair or maintenance work;
9. in respect of the sale of sealed audio or video recordings and computer software, if the consumer has opened the packaging after delivery;
10. in respect of newspapers, periodicals, and magazines, with the exception of subscription contracts;
11. in respect of contracts concluded at a public auction;
12. in respect of a contract for accommodation other than for residential purposes, transport of goods, car rental, catering, or a service related to leisure activities, if a specific date or time limit for performance was stipulated in the contract;
13. in respect of digital content supplied on a non-tangible medium, if performance has begun with the consumer's prior express consent, the consumer has acknowledged, at the same time as giving that consent, that they thereby lose their right of withdrawal, and the company has provided a confirmation to the consumer.

18. Statutory warranty (kellékszavatosság):

In the event of defective performance by the Seller, you may assert a statutory warranty claim in accordance with the rules of the Civil Code and, in the case of a consumer contract, Government Decree 373/2021 (VI.30.). Under this right, you may — at your choice — request repair or replacement, unless the option you have chosen is impossible or would impose disproportionate additional costs on the Seller compared to fulfilling the other option.

If you did not request, or could not have requested, repair or replacement, you may request a proportionate reduction of the consideration or, as a last resort, withdraw from the contract. You may switch from one statutory warranty right you have chosen to another, but you shall bear the cost of doing so unless it was justified or the Seller gave cause for it. In a consumer contract, it shall be presumed, unless proven otherwise, that a defect recognized within one year of the date of performance of the goods or of goods with digital elements already existed at the time of performance, unless this presumption is incompatible with the nature of the goods or with the nature of the defect. If the used Goods are defective and the Buyer qualifying as a Consumer was informed of this at the time of purchase, the Service Provider bears no liability in respect of the known defect. The Seller may refuse to bring the goods into conformity with the contract if repair or replacement is impossible or would impose disproportionate additional costs on the Seller, taking into account all circumstances, including the value the Goods would have if free of defects and the seriousness of the breach of contract.

The consumer shall also be entitled — in proportion to the seriousness of the breach of contract — to request a proportionate reduction of the consideration or to terminate the sales contract if

• the Seller has not carried out the repair or replacement, or has carried it out but has partially or wholly failed to comply with the following conditions

• the Seller must arrange, at its own expense, for the collection of the replaced goods
• if repair or replacement requires the removal of goods that were installed, in a manner consistent with their nature and purpose, before the defect became apparent, the obligation to repair or replace includes the removal of the non-conforming goods and the installation of the replacement or repaired goods, or bearing the cost of such removal and installation.
• refused to bring the goods into conformity with the contract
• a repeated performance defect occurred despite the Seller's attempt to bring the goods into conformity with the contract
• the defect in performance is of such gravity as to justify an immediate price reduction or the immediate termination of the sales contract, or
• the Seller did not undertake to bring the goods into conformity with the contract, or it is clear from the circumstances that the company will not bring the goods into conformity with the contract within a reasonable time or without significant inconvenience to the consumer.

If the consumer wishes to terminate the sales contract on the basis of defective performance, the burden of proving that the defect is minor rests with the Seller.

The Consumer is entitled to withhold — in proportion to the seriousness of the breach of contract — part or all of the remaining purchase price until the Seller has fulfilled its obligations relating to the conformity of performance and the defective performance.

The following rules apply generally:

• the Seller must arrange, at its own expense, for the collection of the replaced goods
• if repair or replacement requires the removal of goods that were installed, in a manner consistent with their nature and purpose, before the defect became apparent, the obligation to repair or replace includes the removal of the non-conforming goods and the installation of the replacement or repaired goods, or bearing the cost of such removal and installation.

The reasonable period available for carrying out the repair or replacement of the goods shall be calculated from the time the Consumer notified the company of the defect. The consumer must make the goods available to the company for the purpose of carrying out the repair or replacement. A reduction in the consideration is proportionate if its amount is equal to the difference between the value of the goods that the Consumer would have been entitled to had performance been in conformity with the contract and the value of the goods actually received by the Consumer. The Consumer's statutory warranty right to terminate the sales contract may be exercised by means of a legal declaration addressed to the Seller expressing the decision to terminate.

If the defective performance relates only to a certain part of the goods supplied under the sales contract, and the conditions for exercising the right to terminate the contract are met with respect to those goods, the Consumer may terminate the sales contract only with respect to the defective goods, but may also terminate it with respect to any other goods acquired together with them, if the Consumer cannot reasonably be expected to keep only the goods that conform to the contract.

If the Consumer terminates the sales contract in its entirety, or with respect to a part of the goods supplied under the sales contract, then

• the Consumer must return the goods concerned to the Seller at the Seller's expense, and
• the Seller must, without delay, refund to the Consumer the purchase price paid in respect of the goods concerned once it has received the goods, or proof of their return, back.

You are required to report the defect without delay after its discovery. A defect reported within two months of its discovery shall be considered to have been reported without delay. However, please note that you may no longer assert your statutory warranty rights after the two-year limitation period from the performance of the contract has expired. The portion of the repair period during which the Buyer is unable to use the Goods for their intended purpose is not included in the limitation period. The limitation period for the statutory warranty claim begins anew for the part of the Goods affected by replacement or repair. This rule also applies if a new defect arises as a consequence of the repair. If the subject matter of a contract between a consumer and a company is a used item, the parties may agree on a shorter limitation period; however, a limitation period shorter than one year may not be validly stipulated in this case either.

Within one year of performance, there are no conditions for enforcing your statutory warranty claim other than reporting the defect, provided you can prove that the Goods were supplied by the Seller. However, after one year has elapsed from performance, you are required to prove that the defect you have identified already existed at the time of performance.

19. Product warranty:

In the event of a defect in a movable item (product), you may — at your choice — assert either a statutory warranty claim or a product warranty claim. As a product warranty claim, you may only request the repair or replacement of the defective Product. A Product shall be considered defective if it does not meet the quality requirements in force at the time it was placed on the market, or if it does not have the characteristics described by the manufacturer. You may assert your product warranty claim within two years from the date the Product was placed on the market by the manufacturer; after this period, you lose this entitlement. This claim may only be asserted against the manufacturer or distributor of the movable item, and you must prove the defect in the Product.

The manufacturer or distributor shall be exempted from its product warranty obligation only if it can prove that it did not manufacture or place the Product on the market in the course of its business activity, or that the defect was not identifiable, according to the state of science and technology at the time the product was placed on the market, or that the defect resulted from the application of a law or a mandatory official regulation. It is sufficient for the manufacturer or distributor to prove any one of these conditions for exemption.

Please note that a statutory warranty claim and a product warranty claim cannot be asserted simultaneously for the same defect. However, if your product warranty claim is successfully enforced, you may still assert your statutory warranty claim against the manufacturer with respect to the replaced or repaired product.

20. Complaint handling and remedies:

The Consumer may submit complaints and objections relating to a product, a service, or the Seller's activities to the Seller at any of the following contact details:

Place for personal exercise of rights: 9400 Sopron, Balfi utca 11.

Customer service opening hours: Monday-Friday 14:00-17:00 and Saturday 9:00-12:00

Phone: 36/70/5824836

Website: www.zacharbor.hu

E-mail: info@zacharbor.hu

The complaints register (vásárlók könyve) is available at the Seller's shop or customer service point, and the consumer may make an entry in it. The Seller is required to respond in writing to entries made in the register within 30 days at the latest. The consumer may submit a complaint to the company either orally or in writing, where the complaint relates directly to the conduct, activity, or omission of the company or a person acting on its behalf or in its interest in connection with the sale of the product.

The Seller shall investigate an oral complaint immediately and remedy it where necessary. If the Consumer does not agree with the handling of the complaint, or if immediate investigation of the complaint is not possible, the Seller shall without delay draw up a record of the complaint and its position on it, and shall hand over a copy of that record to the consumer on the spot, in the case of an oral complaint made in person, or, in the case of an oral complaint communicated by phone or another electronic communications service, shall send it to the consumer at the latest within 30 days together with the substantive response, in accordance with the rules applicable to responses to written complaints. The record of the complaint must contain the following:

1. the consumer's name, address, or email address,
2. the place, time, and manner of submitting the complaint,
3. a detailed description of the consumer's complaint, and a list of the documents, records, and other evidence presented by the consumer,
4. the company's statement of its position on the consumer's complaint, if immediate investigation of the complaint is possible,
5. the signature of the person recording the complaint and — except in the case of an oral complaint communicated by phone or another electronic communications service — the consumer's signature,
6. the place and time of drawing up the record,
7. in the case of an oral complaint communicated by phone or another electronic communications service, the unique identification number of the complaint, and
8. a warning that if the consumer does not provide the data referred to in points a. and c. when the record is drawn up, or refuses to sign the record, the Seller will not apply the response requirements for written complaints when handling the oral complaint

If the consumer does not provide the data referred to in points a) and c) above when communicating an oral complaint, or refuses to sign the record, the company is not required to proceed, when handling the oral complaint, in accordance with the response requirements applicable to written complaints.

The company is required to keep the record of the complaint and the copy of the response for five years and to present them to the supervisory authorities upon request.

Unless a directly applicable legal act of the European Union provides otherwise, the Seller is required to respond in writing to a written complaint, in a substantively verifiable manner, within thirty days of its receipt, and to arrange for it to be communicated. The Seller must give reasons for rejecting a complaint. If the complaint is rejected, the Seller must inform the consumer in writing of the authority or conciliation body to which they may, depending on the nature of their complaint, turn. This information must also include the registered seat, telephone and internet contact details, and postal address of the competent authority or of the conciliation body having jurisdiction according to the consumer's place of residence, place of stay, or registered seat, as well as whether the Seller has made a general declaration of submission to conciliation board proceedings.

If the Seller provides an electronic interface or form for lodging a written complaint, it is required to confirm, without delay, receipt of the written complaint at the email address provided by the consumer.

If the Company rejects the Consumer's complaint, the Consumer is entitled to turn to the Conciliation Board (Békéltető Testület) with jurisdiction over their place of residence or place of stay, or the one indicated by them in their request. Proceedings before the board may only be initiated at the consumer's request, and a precondition for this is that the consumer must have attempted to resolve the dispute directly with the company beforehand (e.g. in person, by phone, or by email).

Unless the consumer requests a personal hearing, the conciliation board holds the hearing online, without personal presence, by electronic means providing simultaneous audio and video transmission.

A request submitted to the conciliation board must contain the following data and declarations:

1. the consumer's name, place of residence, and place of stay,
2. the name and registered seat/place of business of the company involved in the dispute,
3. if the consumer does not turn to the board with jurisdiction over their place of residence but to the one with jurisdiction over the place of performance of the contract, the place of performance,
4. the consumer's position on the disputed matter, the relevant facts, and the available evidence,
5. a declaration that the consumer has attempted to reach an agreement directly with the company,
6. a declaration that the consumer has not initiated proceedings before another conciliation board, has not initiated mediation proceedings, and has not brought civil litigation in the same matter,
7. the consumer's request to the board — i.e. what decision they are seeking,
8. the consumer's signature.

The request must be accompanied by all documents referred to by the consumer (e.g. contract, invoice, correspondence), as well as documents proving that an attempt was made to reach an agreement with the company but did not lead to a result.

Please be advised that our company is under an obligation to cooperate in conciliation board proceedings.

Further information on the Conciliation Boards is available here: http://www.bekeltetes.hu
Further information on the territorially competent Conciliation Boards is available here:
https://bekeltetes.hu/index.php?id=testuletek
Contact details of the individual territorially competent Conciliation Boards:

Baranya County Conciliation Board (Baranya Megyei Békéltető Testület)
Address: 7625 Pécs, Majorossy I. u. 36.
Phone: 06-72-507-154
Fax: 06-72-507-152
E-mail: abeck@pbkik.hu; mbonyar@pbkik.hu

Bács-Kiskun County Conciliation Board (Bács-Kiskun Megyei Békéltető Testület)
Address: 6000 Kecskemét, Árpád krt. 4.
Phone: 06-76-501-500; 06-76-501-525, 06-76-501-523
Fax: 06-76-501-538
E-mail: bekeltetes@bacsbekeltetes.hu; mariann.matyus@bkmkik.hu
Website: www.bacsbekeltetes.hu

Békés County Conciliation Board (Békés Megyei Békéltető Testület)
Address: 5600 Békéscsaba, Penza ltp. 5.
Phone: 06-66-324-976
Fax: 06-66-324-976
E-mail: eva.toth@bmkik.hu

Borsod-Abaúj-Zemplén County Conciliation Board (Borsod-Abaúj-Zemplén Megyei Békéltető Testület)
Address: 3525 Miskolc, Szentpáli u. 1.
Phone: 06-46-501-091; 06-46-501-870
Fax: 06-46-501-099
E-mail: kalna.zsuzsa@bokik.hu

Budapest Conciliation Board (Budapesti Békéltető Testület)
Address: 1016 Budapest, Krisztina krt. 99. III. em. 310.
Phone: 06-1-488-2131
Fax: 06-1-488-2186
E-mail: bekelteto.testulet@bkik.hu

Csongrád County Conciliation Board (Csongrád Megyei Békéltető Testület)
Address: 6721 Szeged, Párizsi krt. 8-12.
Phone: 06-62-554-250/118
Fax: 06-62-426-149
E-mail: bekelteto.testulet@csmkik.hu

Fejér County Conciliation Board (Fejér Megyei Békéltető Testület)
Address: 8000 Székesfehérvár, Hosszúsétatér 4-6.
Phone: 06-22-510-310
Fax: 06-22-510-312
E-mail: fmkik@fmkik.hu

Győr-Moson-Sopron County Conciliation Board (Győr-Moson-Sopron Megyei Békéltető Testület)
Address: 9021 Győr, Szent István út 10/a.
Phone: 06-96-520-217
Fax: 06-96-520-218
E-mail: bekeltetotestulet@gymskik.hu

Hajdú-Bihar County Conciliation Board (Hajdú-Bihar Megyei Békéltető Testület)
Address: 4025 Debrecen, Vörösmarty u. 13-15.
Phone: 06-52-500-710
Fax: 06-52-500-720
E-mail: korosi.vanda@hbkik.hu

Heves County Conciliation Board (Heves Megyei Békéltető Testület)
Address: 3300 Eger, Faiskola út 15.
Phone: 06-36-429-612
Fax: 06-36-323-615
E-mail: hkik@hkik.hu

Jász-Nagykun-Szolnok County Conciliation Board (Jász-Nagykun-Szolnok Megyei Békéltető Testület)
Address: 5000 Szolnok, Verseghy park 8. III. emelet 305-306.
Phone: 06-56-510-621, 06-20-373-2570
Fax: 06-56-510-628
E-mail: bekeltetotestulet@jnszmkik.hu

Komárom-Esztergom County Conciliation Board (Komárom-Esztergom Megyei Békéltető Testület)
Address: 2800 Tatabánya, Fő tér 36.
Phone: 06-34-513-027
Fax: 06-34-316-259
E-mail: szilvi@kemkik.hu

Nógrád County Conciliation Board (Nógrád Megyei Békéltető Testület)
Address: 3100 Salgótarján, Alkotmány út 9/A.
Phone: 06-32-520-860
Fax: 06-32-520-862
E-mail: nkik@nkik.hu

Pest County Conciliation Board (Pest Megyei Békéltető Testület)
Address: 1119 Budapest, Etele út 59-61. II. emelet 240.
Postal address: 1364 Budapest, Pf.: 81
Phone: 06-1-269-0703
Fax: 06-1-474-7921
E-mail: pmbekelteto@pmkik.hu

Somogy County Conciliation Board (Somogy Megyei Békéltető Testület)
Address: 7400 Kaposvár, Anna u.6.
Phone: 06-82-501-026
Fax: 06-82-501-046
E-mail: skik@skik.hu

Szabolcs-Szatmár-Bereg County Conciliation Board (Szabolcs-Szatmár-Bereg Megyei Békéltető Testület)
Address: 4400 Nyíregyháza, Széchenyi u. 2.
Phone: 06-42-311-544
Fax: 06-42-311-750
E-mail: bekelteto@szabkam.hu

Tolna County Conciliation Board (Tolna Megyei Békéltető Testület)
Address: 7100 Szekszárd, Arany J. u. 23-25. III. emelet
Phone: 06-74-411-661
Fax: 06-74-411-456
E-mail: kamara@tmkik.hu

Vas County Conciliation Board (Vas Megyei Békéltető Testület)
Address: 9700 Szombathely, Honvéd tér 2.
Phone: 06-94-312-356
Fax: 06-94-316-936
E-mail: vmkik@vmkik.hu

Veszprém County Conciliation Board (Veszprém Megyei Békéltető Testület)
Address: 8200 Veszprém, Radnóti tér 1. földszint 116.
Phone: 06-88-429-008
Fax: 06-88-412-150
E-mail: bekelteto@veszpremikamara.hu

Zala County Conciliation Board (Zala Megyei Békéltető Testület)
Address: 8900 Zalaegerszeg, Petőfi u. 24.
Phone: 06-92-550-513
Fax: 06-92-550-525
E-mail: zmbekelteto@zmkik.hu

21. Court proceedings:

If the Consumer does not make use of conciliation board proceedings, or if such proceedings are unsuccessful, they may turn to a court to settle the dispute. In this case, the rules of the Code of Civil Procedure (Pp.) shall apply.

Court proceedings are initiated by the Consumer by submitting a statement of claim, which must contain:

1. the name of the court having jurisdiction,
2. the names, places of residence/registered seats, and procedural status of the parties and their legal representatives,
3. the right to be enforced, together with a statement of the facts on which it is based and the related evidence,
4. the data from which the jurisdiction and competence of the court can be established,
5. a clear and specific claim directed at the court's decision (e.g. annulment of the contract, damages, an order for performance, etc.).

The statement of claim must be accompanied by the documents (or copies thereof) referred to by the consumer as evidence, such as the contract, invoice, correspondence, or record. The court shall adjudicate the case in accordance with the rules of the Code of Civil Procedure.

22. Online dispute resolution platform:

The European Commission has established an Online Dispute Resolution (ODR) platform, which offers consumers the opportunity to settle disputes arising from purchases made over the internet electronically, instead of through court proceedings.

This platform is a simple, user-friendly interface where the consumer can initiate their complaint by completing a request form. Use of the ODR platform allows the consumer and the seller to jointly select an independent dispute resolution body to investigate and settle the case.

If you have a complaint relating to an online purchase and do not wish to turn directly to a court, the ODR platform offers a convenient and effective alternative for resolving the dispute.

The online dispute resolution platform is available at the following link:
https://webgate.ec.europa.eu/odr/main/?event=main.home.show&lng=HU

23. Consumer protection proceedings:

It is also possible to lodge a complaint with the consumer protection authorities. If a consumer becomes aware of a violation of their consumer rights, they are entitled to lodge a complaint with the consumer protection authority having jurisdiction over their place of residence. Following the assessment of the complaint, the authority decides whether to conduct consumer protection proceedings. First-instance consumer protection duties are performed by the metropolitan and county government offices having jurisdiction over the consumer's place of residence; their contact details are as follows:

Budapest Metropolitan Government Office, Consumer Protection Department
Address: 1117 Budapest, Prielle Kornélia utca 4/b.
E-mail: fogyasztovedelem@bfkh.gov.hu
Phone: (1) 450-2598
Website: https://kormanyhivatalok.hu/kormanyhivatalok/budapest/megye/szervezet/fogyasztovedelmi-foosztaly
Jurisdiction: the territory of Budapest

Pest County Government Office, Consumer Protection Department
Address: 1072 Budapest, Nagy Diófa u.10-12.
E-mail: fogyved@pest.gov.hu
Phone: 06 1 459 4843
Website: https://kormanyhivatalok.hu/kormanyhivatalok/pest/megye/szervezet/fogyasztovedelmi-foosztaly
Jurisdiction: Pest County

Bács-Kiskun County Government Office, Consumer Protection Department
Address: 6000 Kecskemét, Szent István krt. 19/A.
Postal address: 6001 Kecskemét, Pf. 189.
E-mail: fogyasztovedelem@bacs.gov.hu
Phone: 06 76 795 710
Website: https://kormanyhivatalok.hu/kormanyhivatalok/bacs-kiskun/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-es-fogyasztovedelmi
Jurisdiction: Bács-Kiskun County

Baranya County Government Office, Consumer Protection Department
Address: 7630 Pécs, Hengermalom u. 2.
Postal address: 7630 Pécs, Hengermalom u. 2.
E-mail: fogyasztovedelem@baranya.gov.hu
Phone: 06 72 795 398
Website: https://kormanyhivatalok.hu/kormanyhivatalok/baranya/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-meresugyi-es
Jurisdiction: Baranya County

Békés County Government Office, Consumer Protection Department
Address: 5600 Békéscsaba, József Attila u. 2-4.
Postal address: 5600 Békéscsaba, József Attila u. 2-4.
E-mail: fogyved@bekes.gov.hu
Phone: +36 66 546 150
Website: https://kormanyhivatalok.hu/kormanyhivatalok/bekes/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-es-fogyasztovedelmi
Jurisdiction: Békés County

Borsod-Abaúj-Zemplén County Government Office, Consumer Protection Department
Address: 3527 Miskolc, József Attila u 20.
E-mail: fogyasztovedelem@borsod.gov.hu
Phone: 06 46 795 779
Website: https://kormanyhivatalok.hu/kormanyhivatalok/borsod-abauj-zemplen/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-meresugyi
Jurisdiction: Borsod-Abaúj-Zemplén County

Csongrád-Csanád County Government Office, Consumer Protection Department
Address: 6722 Szeged, Rákóczi tér 1.
Postal address: 6722 Szeged, Rákóczi tér 1.
E-mail: fogyasztovedelem@csongrad.gov.hu
Phone: 06 62 680 532
Website: https://kormanyhivatalok.hu/kormanyhivatalok/csongrad-csanad/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-meresugyi-es
Jurisdiction: Csongrád-Csanád County

Fejér County Government Office, Consumer Protection Department
Address: 8000 Székesfehérvár, Honvéd utca 8.
E-mail: fogyved@fejer.gov.hu
Phone: +36 22 501 751
Website: https://kormanyhivatalok.hu/kormanyhivatalok/fejer/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-meresugyi-es
Jurisdiction: Fejér County

Győr-Moson-Sopron County Government Office, Consumer Protection Department
Address: 9022 Győr, Türr István utca. 7.
E-mail: fogyasztovedelem@gyor.gov.hu
Phone: +36 96 795 950
Website: https://kormanyhivatalok.hu/kormanyhivatalok/gyor-moson-sopron/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-meresugyi-es
Jurisdiction: Győr-Moson-Sopron County

Hajdú-Bihar County Government Office, Consumer Protection Department
Address: 4025 Debrecen, Széchenyi utca 46.
Postal address: 4025 Debrecen, Széchenyi utca 46.
E-mail: fogyasztovedelem@hajdu.gov.hu
Phone: 06 52 533 924
Fax: 06 52 504 105
Website: https://kormanyhivatalok.hu/kormanyhivatalok/hajdu-bihar/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-meresugyi-es
Jurisdiction: Hajdú-Bihar County

Heves County Government Office, Consumer Protection Department
Address: 3300 Eger, Kossuth L. u. 9.
Postal address: 3301 Eger, Pf. 216.
E-mail: fogyved@heves.gov.hu
Phone: 06 (36) 515-469
Fax: 06 (36) 516-040
Website: https://kormanyhivatalok.hu/kormanyhivatalok/heves/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-es-fogyasztovedelmi
Jurisdiction: Heves County

Jász-Nagykun-Szolnok County Government Office, Consumer Protection Department
Address: 5000 Szolnok, Indóház u. 8.
E-mail: jasz.fogyved@jasz.gov.hu
Phone: 56/795-165
Website: https://kormanyhivatalok.hu/kormanyhivatalok/jasz-nagykun-szolnok/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-meresugyi
Jurisdiction: Jász-Nagykun-Szolnok County

Komárom-Esztergom County Government Office, Consumer Protection Department
Address: 2800 Tatabánya, Bárdos László utca 2.
E-mail: fogyasztovedelem.meff@komarom.gov.hu
Phone: (34) 309-303
Website: https://kormanyhivatalok.hu/kormanyhivatalok/komarom-esztergom/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-es
Jurisdiction: Komárom-Esztergom County

Nógrád County Government Office, Consumer Protection Department
Address: 3100 Salgótarján, Karancs út 54.
E-mail: fogyved@nograd.gov.hu
Phone: 06 32 511 116
Website: https://kormanyhivatalok.hu/kormanyhivatalok/nograd/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-es-fogyasztovedelmi
Jurisdiction: Nógrád County

Somogy County Government Office, Consumer Protection Department
Address: 7400 Kaposvár, Vásártéri út 2.
E-mail: fogyasztovedelem@somogy.gov.hu
Phone: 06 82 510 868
Website: https://kormanyhivatalok.hu/kormanyhivatalok/somogy/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-meresugyi-es
Jurisdiction: Somogy County

Szabolcs-Szatmár-Bereg County Government Office, Consumer Protection Department
Address: 4400 Nyíregyháza, Hatzel tér 10.
Postal address: 4401 Nyíregyháza, Pf. 77.
E-mail: fogyasztovedelem@szabolcs.gov.hu
Phone: 06 42 500 694
Website: https://kormanyhivatalok.hu/kormanyhivatalok/szabolcs-szatmar-bereg/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-es
Jurisdiction: Szabolcs-Szatmár-Bereg County

Tolna County Government Office, Consumer Protection Department
Address: 7100 Szekszárd, Kiskorzó tér 3.
E-mail: fogyasztovedelem@tolna.gov.hu
Phone: (74) 795-384
Website: https://kormanyhivatalok.hu/kormanyhivatalok/tolna/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-meresugyi-es
Jurisdiction: Tolna County

Vas County Government Office, Consumer Protection Department
Address: 9700 Szombathely, Wesselényi u. 7.
Postal address: 9702 Szombathely, Pf. 24.
E-mail: fogyasztovedelem@vas.gov.hu
Phone: +36/70-705-1435
Website: https://kormanyhivatalok.hu/kormanyhivatalok/vas/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-meresugyi-es
Jurisdiction: Vas County

Veszprém County Government Office, Consumer Protection Department
Address: 8200 Veszprém, Kistó utca 1.
Postal address: 8200 Veszprém, Kistó utca 1.
E-mail: fogyasztovedelem@veszprem.gov.hu
Phone: +36 88 550 510
Website: https://kormanyhivatalok.hu/kormanyhivatalok/veszprem/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-es-fogyasztovedelmi
Jurisdiction: Veszprém County

Zala County Government Office, Consumer Protection Department
Address: 8900 Zalaegerszeg, Pintér Máté u. 22.
Postal address: 8900 Zalaegerszeg, Pintér Máté u. 22.
E-mail: fogyasztovedelem.zala@zala.gov.hu
Phone: +36 92 510 530
Website: https://kormanyhivatalok.hu/kormanyhivatalok/zala/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-es-fogyasztovedelmi
Jurisdiction: Zala County